Thank you for shopping at IXP Academy. We are committed to providing the best learning experience for all our users. However, if you are not satisfied with our services, the following refund policy applies:

1. General Refund Policy

a. Refunds are only applicable for courses or services that meet the eligibility criteria as per the established terms and conditions.

b. Refund requests must be made within [7 days] from the date of purchase.

c. Refunds will not be granted if the user has accessed more than [20%] of the course content.

d. Refunds will only be processed through the original payment method used at the time of purchase.

2. Terms and Conditions for Refunds

a. If the purchased course or service is inaccessible due to technical errors on our end, users are entitled to a full refund.

b. If there is an error in the payment process or an incorrect course purchase, users may request a refund after verification by our team.

c. Courses or services that have been completed or substantially consumed are not eligible for a refund.

d. Refunds do not apply to discounted or promotional offers unless otherwise stated in the specific terms and conditions of the promotion.

3. Refund Request Procedure

a. Submit a refund request via crm@ixpacademy.com with the following information:

1. Full name

2. Registered email address

3. Course or service name to be refunded

4. Reason for the refund request

5. Proof of transaction

b. Our team will review your request within 2 business days.

c. If approved, the refund will be processed within 2 business days through the original payment method used at the time of purchase.

4. Refund Exemptions

We are unable to provide refunds in the following situations:

a. The user changes their mind after purchasing a course or service.

b. The user fails to complete the course within the available time frame.

c. The user violates our terms of use or service policies.

d. The user purchased the course through an unauthorized third-party distributor.

5. Policy Changes

We reserve the right to modify or update this refund policy at any time. Changes will take effect immediately upon being updated on our website.

If you have any further questions regarding this policy, please contact us at crm@ixpacademy.com.

Thank you for choosing IXP Academy as your learning platform!